At Culturatees, customer satisfaction is our priority. If you are not fully happy with your order, you may request a return or exchange under the terms below.
[To initiate a return, please contact us at [info@culturatees.com] with your order details.
If you receive a damaged, defective, or incorrect product, you can request a return or exchange within 7 days of delivery.
Refunds will be processed to your original payment method within 5–7 business days after product inspection.
Products that have been used, washed, or altered are not eligible for return/refund.]
Returns & Exchanges
- We have a 3-day return/exchange policy, which means you have 3 days after receiving your item to request a return or exchange.
- To be eligible, your item must be unused, unworn, unwashed, with original tags and packaging. You’ll also need the receipt or proof of purchase.
- If you received a defective or wrong product, we will arrange the reverse pickup from your location. The shipping cost will be covered by Culturatees.
- If you ordered the wrong product/size, or changed your mind, we will arrange the reverse pickup, but you will need to bear a nominal return shipping fee (approx. ₹100).
📦 Return Address:
Culturatees
B-707, Vision Eternity, Marunji, Pune(411057) Contact Number : 8788963661/9623995962
👉 To start a return, please contact us at info@culturatees.com.
You can always write to us with any return or exchange questions at info@culturatees.com.
Damages and Issues
Please check your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so that we can resolve the issue quickly.
Exceptions / Non-returnable Items
- Customized or personalized T-shirts are non-returnable and non-refundable.
- Items purchased under sale or clearance are not eligible for return.
- Gift cards are non-refundable.
Refunds
- Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method.
Refund Timelines:
- Prepaid Orders: Refunds processed within 7 working days after quality check.
- Cash on Delivery Orders: Refunds processed within 15 working days after quality check.
- Non-delivered Products: Refund processed within 7 working days, after confirmation from logistics partners (shipping charges may be deducted if delivery was refused).
- Missing Items: Refund processed within 7 working days after inspection.
⏳ Please note: It may take some additional time for your bank or card provider to post the refund. If more than 20 business days have passed since approval and you haven’t received your refund, please contact us at info@culturatees.com